5 star guest service with AI
Automate the guest experience with AI, from inquiry to check out — reduce support volume, boost guest satisfaction & revenue
Resolve 80% of guest questions automatically.
Natural language AI
Understands complex questions, asks clarifying questions, and fully converses with your guests in a professional & personable way
Accurate responses
Accurately solves guest issues using your custom support content. If Bigsib doesn't know the answer, it will hand-over the message to you
Automate upsells & fill gap nights
Bigsib identifies openings in your booking calendars and sends guest offers to extend their stay or check in early.
Automatically offer stay extensions, upgrades, a stocked food, and more
Personalized upsells based on the guest's preferences
Upsells encourage guests to book additional nights, reducing gap nights
Instantly triage & track urgent issues
Automated AI tasks
If a guest reports an issue, or makes a request that needs human action, Bigsib automatically creates a task and sends it to the right person on your team. For example, if a guest reports a water leak, Bigsib will send a message to your maintenance team, and also creates a task so you can track when/if the task is completed
Maintenance
Automatically detects maintenance issues, and alerts your maintenance staff
Cleaners
Knows when cleaning is needed, and alerts your cleaning crew in advance
Kitchen
Can answer questions related to your food menu, and can even submit orders
Front desk
If Bigsib cannot answer a question, it knows to forward it to your front desk
The all-in-one, easy to use, AI guest service platform
No need for guests to download apps. Bigsib automatically sends your guests an SMS text link that works like a mini web app. Easily showcase the best local experiences, offer promotions, and provide detailed checkin information and dynamic door codes
Bigsib automatically sends surveys soon after check out, so you can quickly detect and address negative experiences
Send agreements, waivers, and documents for guests to review and/or digitally sign in advance
Conversational, accurate answers that resolve guest questions and reduces your team's support volume.
Bigsib syncs with your booking calendar, and sends upsells designed to fills gap nights
Bigsib can triage complex guest issues, and automatically pass them to the right person in your team, so your guests get the best possible experience
Our partners
Bigsib is an official partner of the most popular platforms